Group 9 You're in Change

A Year of Changes at Nicollet Inn

Case Studies

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Best Western Premier Nicollet Inn is the only full-service hotel in Burnsville, Minn., conveniently located close to attractions such as Mall of America, Valleyfair Amusement Park and the Minnesota Zoo. Formerly a Holiday Inn, it became one of 11 Best Western Premier hotels in the United States, and Frontier Communications played a role in earning this distinction.

Nathan Kremer, Director of Sales and Marketing at Best Western Premier Nicollet Inn, explains, “Best Western has strict policies in regards to opening a property with their name on it, including standards for wireless networks. Frontier upgraded the Nicollet Inn’s wireless network to provide maximum Wi-Fi coverage and the latest HP technology.”

Time was of the essence with the upgrade, in order to meet the deadlines for Best Western certification. Jim Krieger, Frontier Account Executive, notes, “Frontier’s wireless group had to complete the Nicollet Inn’s Wi-Fi installation within a two-week window. Our employees worked evenings and weekends to make it happen, installing new HP radios and switches for the best coverage possible and stronger signals.”

Says Kremer, “We appreciated Frontier’s sense of urgency and willingness to get the installation done within the tight time-line. Our wireless network now meets or exceeds Best Western Premier standards for Wi-Fi technology.”

Visitors to Best Western Premier Nicollet Inn can now enjoy this enhanced Wi-Fi access, free of charge, in all guest rooms and public areas. In addition, there’s a 24-hour technical support line, staffed by Frontier, to provide assistance.

“We’re hearing nothing but glowing re-views of the Wi-Fi upgrade. There are very few issues, but when guests do have questions, they find the Frontier hotline very useful. It also allows our hotel staff to focus on what they do best — serve the needs of guests — without having to get involved with tech support,” Kremer says.

Frontier also provides Best Western Premier Nicollet Inn with high-speed Internet service for its administrative offices as well as local T1 voice and long distance calling services. Everything is locally provisioned, installed and supported by over 300 Frontier employees living in the Minneapolis – St. Paul area.

“Frontier’s partnership with Best Western Premier Nicollet Inn is a great example of a customer relationship that works really well. It’s based on trust and a high expectation of responsiveness and support for our mutual initiatives,” says Krieger.

Kremer agrees, “The relationship we have with Frontier is very important to us, and we look forward to it continuing for many years.”

Frontier Business

Frontier Communications offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for small businesses and home offices, and advanced business communications for medium and large businesses in 28 states and with approximately 18,600 employees based entirely in the United States.