Group 9 You're in Change

Franklin Security Bank Addresses Growing Needs

Case Studies

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FRONTIER BACKUP & RECOVERY SOLUTION ENHANCES BANK’S DATA SECURITY

Franklin Security Bank (with locations in Wilkes Barre and Scranton, Pa.) has made significant changes in technology since James Lordi, Systems Administrator, began working there in 2008. Says Lordi, “Our first change and one of the most important ones was going from tape backup to a Frontier Backup & Recovery solution that included offsite data storage in replicated data centers in Scranton, Pa. and Rochester, N.Y. This service has allowed us to have a secure way to backup our data over the WAN and also have a Disaster Recovery (DR) site.”

Better security, more support

The switch was primarily motivated by security concerns. Lordi explains, “We used to back up nightly to a hard drive, which was then put in a case and taken offsite by the IT manager. Clearly this backup procedure had to be replaced for a couple of reasons. First, it was very difficult to restore just a single file. And most importantly, it didn’t offer the level of security expected by our regulators.”

He adds, “We looked into different backup options, but many of them would require Franklin Security Bank to host the hardware. Then I talked with Frontier and they suggested their Backup & Recovery solution. It’s perfect for our backup and DR needs and is a secure, cost-efficient solution. Plus the Frontier staff is top notch. We get instantaneous help and support from them.

T-1 upgrade, A+ solution

Another recent change at Franklin Security Bank was an update of their T-1 from Frontier. “We had to add more bandwidth due to growth. We’d added a branch and about a dozen employees, and were using more Internet-based applications. Those applications were starting to run more slowly so we knew we needed a bigger pipe. Our Frontier Account Executive, Chuck Lipinski, was awesome to work with on this project and the T-1 installation and set up went off without any issues,” says Lordi.

T-1 upgrade, A+ solution Another recent change at Franklin Security Bank was an update of their T-1 from Frontier. “We had to add more bandwidth due to growth. We’d added a branch and about a dozen employees, and were using more Internet-based applications. Those applications were starting to run more slowly so we knew we needed a bigger pipe. Our Frontier Account Executive, Chuck Lipinski, was awesome to work with on this project and the T-1 installation and set up went off without any issues,” says Lordi.

Lordi notes, “Today’s customer trends in banking include the popularity of Internet banking. Customers love the convenience of it. We also offer Remote Deposit Capture which allows our business customers to run checks from their desks instead of going to the bank.”

What does Franklin Security Bank appreciate most about Frontier? Lordi replies, “The technical support from Frontier has been great. And their sales team always goes above and beyond to answer our questions and meet our needs without overselling us. Frontier has really been an A+ solution for our institution.”

 

Frontier Business

Frontier Communications offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for small businesses and home offices, and advanced business communications for medium and large businesses in 28 states and with approximately 18,600 employees based entirely in the United States.