Your Phone System Isn’t “Retro” – It’s Hurting Your Business


If your business phone system can be referred to as “retro,” “old school,” or “vintage” then it may be time to seriously consider an upgrade. For small and medium sized business owners, wearing multiple hats and juggling a variety of disciplines is just another day. Because of this, an outdated phone system is pretty low on the priority list. If it rings and you can answer it, then nothing to worry about – right?

Unbeknownst to a lot of entrepreneurs, their phone systems are actually sapping money away from their bottom line. Today we’re sitting down with Shana Mallin, Director of Customer Premise Equipment at Frontier. She leads a team that provides voice, data and Wi-Fi solutions to all types of businesses. She has supported hundreds of customer applications, overseen hundreds of installations and solved multitudes of real-world use cases involving voice networks. So you could say she knows a little something about how phones and businesses interact. 

References and Resources

 Podcast: Business VoIP Solutions with Shana Mallin

Podcast: Tele-Presence & Unified Communications with Ken Finkelson

Frontier Business Phone Testimonial – Coeur d’Alene Chamber of Commerce

Frontier Business Phone Testimonial – London Bridge Resort

Frontier Business Phone Services

Frontier Business VoIP Solutions

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Connect w/ Shana on LinkedIn 


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Frontier Business

Frontier Communications Corporation (NASDAQ: FTR) is a leader in providing communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier’s video offerings include FiOS® and Vantage TV by Frontier™ with 100 percent HD picture quality, Whole Home DVR, instant channel change, enhanced search, Video on Demand, and much more. Frontier Business offers communications solutions to small, medium, and enterprise businesses. More information about Frontier is available at

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