State of Arizona Upgrades 9-1-1 Equipment

A 9-1-1 call is the most important type of call

Frontier delivers; it can literally be a matter of life and death. Frontier in Arizona worked with the Arizona Department of Administration, Information Services Division, on a project to upgrade equipment at these 9-1-1 centers: Mohave County, Kingman Police Department, Lake Havasu City Police Department and Bullhead City Police Department.

Frontier installed a new Cassidian Communications solution in each of the 9-1-1 centers that includes:

  • VESTA Pallas for call taking
  • ORION Vela for mapping
  • Aurora for historical and real-time reporting

Enhanced efficiency and functionality

The installation of the Cassidian Communications solution equipment has allowed Mohave County 911 to handle Phase II calls, meaning that cellphone calls to its 9-1-1 centers can now be mapped to the exact location of the person placing the calls. This makes the dispatcher’s job easier and saves time for emergency re-sponders. In addition, having a mapping application that plots 9-1-1 callers also helps dispatchers locate people who call 9-1-1 but for some reason can’t speak.”

Maria Hall, 9-1-1 Project Manager, State of Arizona, says of the upgrade, “Our challenge is to ensure that 9-1-1 services including the 9-1-1 network and the 9-1-1 center equipment meets the emergency needs of all Arizona citizens and visitors. During this past year, the 9-1-1 equipment in the four 9-1-1 centers in Mohave County met the criteria for replacement so a project to secure new equipment was established. The updated equipment provides additional functionality and the capability of handling wireless 9-1-1 calls more efficiently. Completing the project was instrumental in meeting budgetary goals of the State 9-1-1 program and preparing it for future changes.”

Partnering with Frontier

Hall adds, “Frontier has proven to be a true partner in working with our office as well as the 9-1-1 centers of Mohave County. The installations were well planned and managed from start to finish. This resulted in minimum downtime for the centers involved — a very critical element when working with 9-1-1.” Also appreciative of Frontier’s work on the Mohave County 9-1-1 project is Barbara Jaeger, State 9-1-1 Administrator. “We appreciate the positive attitude and unique insight of the Frontier team which allows us to move into the future. The Frontier 9-1-1 account team provides a willingness to work with us to develop a ‘win, win’ situation for Frontier and the Arizona 9-1-1 community.

Frontier Business

Frontier Communications Corporation (NASDAQ: FTR) is a leader in providing communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier’s video offerings include FiOS® and Vantage TV by Frontier™ with 100 percent HD picture quality, Whole Home DVR, instant channel change, enhanced search, Video on Demand, and much more. Frontier Business offers communications solutions to small, medium, and enterprise businesses. More information about Frontier is available at www.frontier.com.

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