Frontier Business® Customer Service
Find answers to your important questions with help from Frontier Communications customer service
Frontier Customer Support Frequently Asked Questions
How do I pay my bill?
We have several simple payment options to choose from:
- Enroll in Auto Pay to save time every month.
- Express Pay
- MyFrontier App
- Pay via automated phone service by calling 1.800.801.6652
- Call 1.800.921.8101 and pick option three to pay with the help of a customer service agent.
- Send a money order or check to
PO Box 740407
Cincinnati, OH 45274-0407
- Pay in person at an agent location or a select Frontier retail store
How can I check my order or ticket status?
What should I do if the power is out?
What internet is available in my area?
What TV options are available near me?
What landline phone services are in my area?
How do l contact Frontier Communications tech support?
What are the Frontier customer service hours of operation?
How can I self-install my DSL internet?
Setting up your high-speed internet connection is simple and easy once your service has been activated. First, install static-preventing DSL filters on your phones if you do not have a DSL modem or wireless router.
- Next, set up your router or gateway:
- Plug your router or gateway into an outlet using the cable provided.
- For a wired connection, connect the Ethernet cable to your computer’s Ethernet port and the router or gateway.
- For a wireless connection, choose a strong password and install any necessary software.
How can I self-install my FiOS internet?
- Getting your FiOS internet up and running is as fast as your connection. First, take everything out of the box and make sure you have all the cables and equipment.
- Then, connect your router using the coax, Ethernet, and power cables.
- Finally, connect your devices using either a wired or wireless connection.
How can I access my voicemail via computer?
- Log into webmail.frontiermessaging.com with your ten-digit mailbox number and PIN
- Just click to listen to a message
- Go to um.frontier.com and enter your ten-digit phone number and PIN
How do I access certain call features?
How do 911 calls work with Frontier AnyWare?
Where can I access Frontier DISH® TV channel guides and manuals?
Keep customers entertained in your waiting room, bar, or restaurant.
How does the Frontier Secure Equipment Protection program work?
Can I access Frontier Content Anywhere on any device or browser?