Frontier Business® Customer Service
Find answers to your important questions with help from Frontier Communications customer service
Frontier Customer Support Frequently Asked Questions
How do I pay my bill?
We have several simple payment options to choose from:
- Enroll in Auto Pay to save time every month.
- Express Pay
- MyFrontier App
- Pay via automated phone service by calling 1.800.801.6652
- Call 1.800.921.8101 and pick option three to pay with the help of a customer service agent.
- Send a money order or check to
PO Box 740407
Cincinnati, OH 45274-0407
- Pay in person at an agent location or a select Frontier retail store
How can I check my order or ticket status?
What should I do if the power is out?
What internet is available in my area?
What TV options are available near me?
What landline phone services are in my area?
What is the number for Frontier Communications tech support?
What are the Frontier customer service hours of operation?
How can I self-install my DSL internet?
Setting up your high-speed internet connection is simple and easy once your service has been activated. First, install static-preventing DSL filters on your phones if you do not have a DSL modem or wireless router.
- Next, set up your router or gateway:
- Plug your router or gateway into an outlet using the cable provided.
- For a wired connection, connect the Ethernet cable to your computer’s Ethernet port and the router or gateway.
- For a wireless connection, choose a strong password and install any necessary software.
How can I self-install my FiOS internet?
- Getting your FiOS internet up and running is as fast as your connection. First, take everything out of the box and make sure you have all the cables and equipment.
- Then, connect your router using the coax, Ethernet, and power cables.
- Finally, connect your devices using either a wired or wireless connection.
How can I access my voicemail via computer?
- Log into webmail.frontiermessaging.com with your ten-digit mailbox number and PIN
- Just click to listen to a message
- Go to um.frontier.com and enter your ten-digit phone number and PIN
How do I access certain call features?
How do 911 calls work with Frontier AnyWare?
Where can I access Frontier DISH® TV channel guides and manuals?
Keep customers entertained in your waiting room, bar, or restaurant.
How does the Frontier Secure Equipment Protection program work?
Can I access Frontier Content Anywhere on any device or browser?