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Technology Guides & Additional Resources

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The Ultimate Guide to Small Business Internet

Few things are more critical to modern businesses than a reliable internet connection. In fact, 75 percent of those surveyed think profitability is affected by a bad connection. That’s money you can’t afford to lose. So, how can you get great internet service without going over budget? This guide will tell you what to look […]

Internet

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business-router-101

Business Router 101

The ultimate guide to finding the perfect router for your network   What Is a Router? A router is a piece of hardware that directs information packets between networks and the internet. There are several types of routers—the most basic distinction is a wired router versus a wireless router. With a wired router, you connect […]

Internet

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Call-forwarding

Are You Taking Advantage of Call Forwarding?

Don’t forget about this simple communication-boosting tool   What Is Call Forwarding? Call forwarding lets you forward some, or all of your incoming calls to another telephone number. You can choose to send calls to your home phone, mobile phone, or another employee or location. This feature is helpful for most people, but it’s crucial for […]

Business Phone

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SIP-Trunking-a-Powerhouse-for-Business-Communications

SIP Trunking—a Powerhouse for Business Communications

What Is SIP Trunking? Session Initiation Protocol (SIP) is used in multimedia (voice and data) communications over the public internet or other private IP networks. It handles setting up, managing, and terminating sessions. SIP trunking is a communication method that operates using your internet connection rather than a traditional phone line. It’s a popular business communication […]

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Auto-Attendant

What Is an Auto Attendant and What Can It Do for My Business?

For many customers, a phone call is the first interaction they have with a business. To ensure every interaction is as effective and efficient as possible, your small business phone system needs to be professional and useful to callers—without breaking the bank. An exchange auto attendant (also called a UM auto attendant) is one of […]

Business Phone

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8-Small-Business-Voicemail-Greetings

8 Small Business Voicemail Greeting Examples You Can Use Right Now

With all the technological advances of the last decade, answer machines and auto attendant-based answer services have transformed into modern voice mail systems that small-business owners and employees use to interact with clients.  You can use these small business voicemail greeting examples as models for what to do for your own business. They were created […]

Business Phone

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Improve-Your-Customer-Experience-with-Unified-Communications

Improve Your Customer Experience with Unified Communications

No matter what industry you’re in, there are two goals you’d probably love to achieve: Make your customers happier and get more done in less time. What one single change can help you reach those goals? Helping your workers communicate more effectively. To stay competitive in our hyper-mobile world, your employees need to be able […]

Business Phone

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Stay Safe: Your Small-Business Cybersecurity Guide

You hear about the big cyber crimes—the Equifax data breach that exposed the financial information of 143 million consumers, for instance. What you don’t hear about are cyber attacks on small businesses. But they happen—a lot.   Small-Business Cybersecurity Statistics According to a June 2016 Ponemon Institute report, 55% of small to medium-sized businesses said‌ […]

Security

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What a T1 Internet Line Can—and Can’t—Do for Your Small Business

Your business can’t afford slow internet. What’s merely a nuisance at home can cause serious problems for a small business. If you can’t respond quickly to customers, they may take their business elsewhere. And productivity and morale can take a hit if your team has to wait on a sluggish connection to upload payroll data […]

Internet

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small business phone system

The Ultimate Guide to Small Business Phone Systems

What are business phone systems? A business phone system is an advanced calling network designed to improve communications for small and large organizations—and everything in between. Because business phones are designed to handle the complex needs of businesses, like customer service calls and call routing to get calls to the right person, office telephone systems […]

Business Phone

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