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Technology Guides & Additional Resources

Call-forwarding

Are You Taking Advantage of Call Forwarding?

Don’t forget about this simple communication-boosting tool   What Is Call Forwarding? Call forwarding lets you forward some, or all of your incoming calls to another telephone number. You can choose to send calls to your home phone, mobile phone, or another employee or location. This feature is helpful for most people, but it’s crucial for […]

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Auto-Attendant

What Is an Auto Attendant and What Can It Do for My Business?

For many customers, a phone call is the first interaction they have with a business. To ensure every interaction is as effective and efficient as possible, your small business phone system needs to be professional and useful to callers—without breaking the bank. An exchange auto attendant (also called a UM auto attendant) is one of […]

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8-Small-Business-Voicemail-Greetings

8 Small Business Voicemail Greeting Examples You Can Use Right Now

With all the technological advances of the last decade, answer machines and auto attendant-based answer services have transformed into modern voice mail systems that small-business owners and employees use to interact with clients.  You can use these small business voicemail greeting examples as models for what to do for your own business. They were created […]

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Improve-Your-Customer-Experience-with-Unified-Communications

Improve Your Customer Experience with Unified Communications

No matter what industry you’re in, there are two goals you’d probably love to achieve: Make your customers happier and get more done in less time. What one single change can help you reach those goals? Helping your workers communicate more effectively. To stay competitive in our hyper-mobile world, your employees need to be able […]

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small business phone system

The Ultimate Guide to Small Business Phone Systems

What are business phone systems? A business phone system is an advanced calling network designed to improve communications for small and large organizations—and everything in between. Because business phones are designed to handle the complex needs of businesses, like customer service calls and call routing to get calls to the right person, office telephone systems […]

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multi-line phone systems

Chapter 1: Multi-line Phone Systems

Everything your small business needs to know about multi line phone systems This is chapter one of The Ultimate Guide to Small Business Phone Systems. This guide will help you determine what telephone system is best for your company. The three other chapters in this guide are VoIP phone systems, PBX phone systems, and Cloud […]

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Chapter 2: VoIP Phone Systems

Determine If a VoIP Phone System Is the Best System for Your Small Business This is the second chapter of The Ultimate Guide to Small Business Phone Systems, designed to help you make an educated decision on a phone system for your company. The previous chapter discussed multi-line phone systems. The next chapters will teach […]

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business pbx phone system

Chapter 3: PBX Phone Systems

Your Go-To Guide for Understanding PBX Phone Systems and Their Benefits This is chapter three of our Ultimate Guide to Small Business Phone Systems. In this chapter we’ll cover PBX phone systems—what they are and how your business could benefit from them. The two previous chapters cover multi-line phone systems and VoIP phone systems, and […]

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cloud phone system

Chapter 4: Cloud Phone Systems

Learn Whether Cloud-Based Phone Systems Are the Right Solution for Your Business This is the final chapter of The Ultimate Guide to Small Business Phone Systems: Cloud phone systems. To learn more about multi-line phone systems, VoIP phone systems, and PBX phone systems, check out the previous chapters.   The Top Cloud Phone Systems in […]

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