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Are Questions Getting in the Way of Your Ideal Internet Solution?

We’ve got the answers you’re looking for

FAQs

How fast is Frontier® high-speed internet?

Internet speeds vary depending on the zip code of your business. You can get speeds up to 20 Mbps in areas offering high-speed internet. In FiOS® areas, there are speeds as fast as 75 Mbps available.

Should I get residential or business internet?

Every company should invest in critical tools needed to get the job done. That includes internet. A business high-speed internet connection often comes with benefits you won’t receive with residential internet. Benefits like static IPs, dedicated internet, and faster speeds—all of which can improve business security, flexibility, and productivity.

Who should consider business internet at home?

Residential internet often lacks the security you need to access important work files and software. A secure business internet connection is a good idea for anyone who works from home regularly.

What is a dedicated internet connection?

Dedicated internet delivers consistent speeds because you’re not sharing bandwidth with nearby businesses or residences. This means your actual speed will be faster and your connection won’t slow during peak usage hours. You will also experience less latency and packet-loss with dedicated internet.

Which internet package is right for my business?

The FiOS or high-speed internet plan your employees need depends on a few factors: connected devices, types of applications, and your space. It’s important to consider both the number of people using your internet and the number of devices online. You may only have two employees, but you’ll need extra bandwidth if each employee has four devices instead of one.

Different applications use different amounts of bandwidth. For example, cloud applications and VoIP video calls are far more intensive than sending a short email or browsing the web. Note the type of work your employees do and what programs they need to accomplish their tasks.

Picture what your space looks like. Is it a multi-level office? Or, is it an open-concept nail salon? Your work environment has more to do with your internet plan than you might think—especially if you’re using Wi-Fi. Wireless routers transmit signals best within a specific range.

How can I get faster speeds from my Frontier internet connection?

Faster speeds could be a simple call away. There may be another internet plan that would better serve your needs. Additionally, run tests for things like ping and jitter (see below). That’s because you can still experience interruptions even if your speeds are fast.

Sluggish internet speeds could also be due to hardware and software problems. Are all devices experiencing slower speeds, or just one or two? Viruses, malware, and more can cause worse more than slow speeds, so remember to secure your digital property. It’s also worth getting rid of unnecessary applications or programs taking up space. You may also want to reset your router, modem, and devices.

When possible, use an Ethernet connection as it’s more stable than wireless. For wireless connections, make sure your router is in a location free from obstructions. Consider investing in a range extender or mesh network for buildings with several interior walls, equipment, and other hindrances.

What’s the difference between upload and download speed?

Every internet connection has both upload speed and download speed. Upload speed is used for things like cloud backup, posting to social media, and sending files. Download speed is used for streaming and downloading software or files. Activities like video conferencing and digital phone calls use both. Many internet providers offer an asymmetrical connection with download speeds often being higher. So, if you find your internet is slow with some activities, you may need to increase your upload speed.

What is ping?

Ping is a tool for measuring latency, which is the amount of time it takes data to get where it’s going. It’s measured in milliseconds and indicates how responsive your connection is. A lower ping number is preferable. That means it’s taking less time to send information and get a response.

You might hear gamers talk about ping because it’s important for their timing. However, it’s critical for business technologies like IP telephony. A call can suffer even if you have high download and upload speeds.

What can you do to lower your ping times? Ping is affected by network congestion, not enough bandwidth, and too many users or devices. A faster internet speed or additional internet plan can provide added bandwidth, improving responsiveness.

What is jitter?

Jitter is related to ping. In fact, it’s occasionally referred to as ping spikes. The term refers to the fluctuation of your average latency.

Lag can happen, even when your connection is largely responsive. That’s inconvenient for residential users. However, it could mean significant problems for businesses relying on VoIP or video conferencing technologies.

Fortunately, there are easy fixes. Just follow the suggestions for addressing ping and slow speeds.

What are the benefits of having a business internet router?

A consumer router may have small perks like being more cost effective, guest network capabilities, and lightweight virtual private network (VPN) support. However, business routers are the better choice if you want improved security features, have remote employees, or run your own server. Using equipment from your internet provider is a smart decision. They know the network and can fine-tune your router to ensure the settings and updates are as compatible and efficient as possible. That’s why Frontier provides you with a business-class router.

What’s the difference between static IP and dynamic IP?

An internet protocol (IP) address is a unique number given to every device on a network. Dynamic IPs are assigned by the network and change periodically. Static IPs don’t change. This is important when working remotely, hosting servers, and connecting to a VPN. Protecting data and intellectual property is crucial for all businesses. A static IP provides the extra reliability and security you need.

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The Benefits of Frontier

  • Scalable Phone Systems
  • Bundle for One Convenient Bill
  • Improve Digital Collaboration
  • 24/7/365 Tech Support
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