Phone for Every User
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Help customers feel heard when you aren't available.
Don’t worry about missing a call from an important client.
Create mini "conference" calls on the fly.
Premium Feature Pack
- Don’t miss important calls with VIP call alert
- Screen calls with selective call acceptance, forwarding, and rejection
- Stay connected with automatic call return and busy redial
- Schedule appointments and send reminders
- Offer exclusive deals
- Access anywhere via the cloud
- Meet your customers face to face, even if you’re miles away
- Get the entire team on the same page
- Manage projects easily
Why Frontier Business Phone?
Because it’s the solution for communicating with customers and employees:
- Customizable phone systems for almost every business size and industry
- Always-available tech support
Don’t Take Our Word for It
“Without the support that we get from Frontier for our data and for our voice, we are absolutely unable to efficiently communicate to our clients.”
-- Darrell Stewart, owner of The Stewart Insurance Agency
Spend More Time on What Matters
With a bundle from Frontier, you save time and money every step of the way:
- Consolidated ordering
- Multi-service discounts
- Simplified billing and customer service
- Easy relocation or expansion
What are the different types of small business phone systems?
There are several types of phone systems for small businesses:
- Multi-line phone system. This is the most basic type of phone system. Multi-line systems work well enough for small organizations but can quickly become difficult and expensive to scale.
- Voice over Internet Protocol (VoIP). VoIP phone systems operate over a high-speed internet connection rather than a standard phone line. VoIP systems are often cost-effective and offer advanced features, like video conferencing.
- Private branch exchange (PBX). This is a centralized phone system with an automated switchboard. PBX systems can be easier to scale than multi-line setups and offer many advanced features, like call holding and conference calling.
- Cloud-based phone system. Cloud-based phone systems are VoIP or PBX systems hosted off-site by a third party.
Which type of phone system is right for my business?
This depends on the size of your organization and the specific features you need. Generally, small organizations will be fine with multi-line systems (much better than running your business from your iPhone), whereas larger businesses will probably get more out of a PBX system. VoIP solutions can work well for an office of any size.
Check out our Ultimate Guide to Small-Business Phone Systems to learn more.
How do I choose a business phone number?
Choosing a number to go with your business phone line is an integral part of branding. There are typically three options:
- Local number. This is the simplest option for your phone number—you get it when you sign up for business phone service. It will have the area code of your location, which makes it ideal for businesses that primarily deal with local customers.
- 800 number. A toll-free number is a good option for businesses serving clients around the country. Although the toll-free part doesn’t really apply anymore—most people have free long-distance calling—a toll-free number can give your business a more professional image and may make your number more memorable.
- Vanity number. A vanity phone number is one that uses words. Think 1-800-FLOWERS. This type of number is memorable but can also be expensive. If a significant number of your leads and sales come via phone, you probably want to go with a vanity phone number. The extra memorability can make a big difference.
What is a VoIP phone system?
VoIP phone systems operate over the internet rather than through traditional phone lines. They can offer several advantages:
- Cost-efficiency. VoIP systems tend to be more affordable than conventional phone systems thanks to reduced infrastructure.
- Powerful features. Easy conference calls and video chatting keep your team on the same page without requiring extra hardware.
- Scalability. VoIP phone systems are easier to scale because everything is digital.
What should I look for in a business phone provider?
The provider you choose can have a large impact on both the support you receive and the level of service you’re able to provide your customers. It can also impact the productivity levels of employees. Look for the following features as you compare providers:
- Affordable pricing. Your provider should offer plans that work with your budget, not against it.
- Advanced features. Check if your phone provider offers the features your business needs to thrive.
- Scalability. Your provider should be able to help your business scale at your pace.
- Great service. Ensure your business can operate at maximum efficiency by looking for 24/7 tech support.
- Integrated solutions. Chances are your office needs more than phones to operate. Your provider should offer integrated solutions that can help you get more done—and save money while doing it. Frontier Business internet and phone bundles help you stay connected and productive.
What does a business phone system cost?
The cost of your phone system varies depending on your setup type, the features you need, and the size of your organization.